Vitality Options Provider Samanga presents comprehensive solar options to shoppers in Uganda and Kenya, which include every little thing from solar panels to inverters. We've got established a robust consumer base that spans governing administration companies, non-public enterprises, and common people.
We will likely be providing an practical experience over the SolarWinds consumer accomplishment Heart after a while. We have not however implemented it as of yet, but we've been planning for it.
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The vendor gives supscription selling price quotation based upon the number of agents (ticketing) and devices (asset administration) your business has to ensure your pricing program matches your needs. It’s also feasible to incorporate premiums for unrestricted belongings and agents.
Your IT support might also doc greatest procedures and customary issues and cull them into FAQs inside the Samanage’s Know-how Foundation. This alone can reduce resolution workload so IT assistance can focus on resolving additional complex issues.
Driving automation all through all facets of assistance supply aids company desk groups drive quick, reasonably priced, and remarkably consistent expert services to the remainder of the Group.
Samanage not just offers complete ITIL-ready IT service desk and asset administration capabilities, but matches these with reliable customer service. The program is on a regular basis upgraded to address present-day current market wants, making it one of many benchmarks for the latest progress within their field.
Aid Get assist whenever you need it from the entire world-class assistance team, accessible to guide with technological product or service troubles 24 hrs a day, 7 times a week, 365 days a year.
In a very issue of months, we had been able to streamline our company requests and shipping flows by supplying everyone–the massive boss to support brokers to rank and file across departments–greater visibility in their requests. Similarly, an agent can immediately increase a ticket by simply clicking the “+” button over the interface.
An additional widespread issue solved by the vendor is large company Price. Gordon pressured the fact that Samanage help staff is always available to assist its consumers.
The Dashboard delivers rapid insights on all IT-related incidents across your business. Values are introduced in graphs, metrics, and critical effectiveness indicators (KPI) to help click here you supervisors and executives get the massive picture with out scouring by way of data piles.
There’s absolutely nothing one of a kind in regards to the Understanding Foundation–search, tags, edit, documentation are all typical attributes–other than to say that it’s backed by a responsible ITIL-compliant backend.
Be warned although, the dashboard is preset to indicate all values; for this reason, you’ll expend some time customizing the attributes that you would like.
Finally, Gordon has shared his thoughts about the necessity of insights and visibility in a complete ITIL-Prepared support desk and asset administration Remedy. “Consumers are viewing past the basic principles of components and computer software concerns, and through escalating visibility and insights, are locating a more substantial part within the organization.